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Customer Service Specialist

Department

Customer Operations

Location

Sunnyvale, CA or Remote

WHO YOU ARE

Health Gorilla is looking for a Customer Service Specialist responsible for supporting the initiatives of the Customer Service Department, including responses to inquiries from both internal and external customers to deliver consistent performance that achieves the highest level of customer satisfaction and loyalty. 


RESPONSIBILITIES AND DUTIES:

  • Become a trusted advisor, guiding customers to success to expand adoption and utilization of our products.
  • Cultivate a deep understanding of your customer's strategic priorities, organizational hierarchies, and operational workflows.
  • Think strategically and act tactically to satisfy client needs, from implementation to renewal, and ensure our products become a celebrated piece of their benefits offering.
  • Collaborate across internal and external teams to finalize contracts, execute communication plans, and expand utilization.


KNOWLEDGE AND SKILL REQUIREMENTS:

Education: BA or BS degree in a business-related field or equivalent years of experience required.

  • 4+ years of professional client management/account management experience with an emphasis on retention and expansion.
  • Experience and interest in one or more of the following areas:  Life Insurance, Healthcare, Digital Health, and a passion for directly improving people's lives.
  • Strong interpersonal aptitude with the ability to build trust quickly, have a client-first mentality and exude generosity.
  • Strong attention to detail. You'll have ownership of your accounts and measuring their success. Being detailed oriented, thorough, creative, and analytical will help you be successful.
  • Tenacity. A big part of this role is keeping an even keel, exercising relentless curiosity, and solving challenging problems.


ABOUT HEALTH GORILLA

Founded in 2014, Health Gorilla is a secure interoperability solution that enables the entire health care ecosystem – patients, payers, providers, digital health solutions, and labs – to seamlessly share health data and aggregate each patient's full clinical history in one place. With enterprise-grade patient identity matching, an unparalleled patient index, and best-in-class security, the Health Gorilla network makes it easy for providers to pull their patient's information from any other clinical records system.

Headquartered in Silicon Valley, Health Gorilla works with health care organizations around the world, helping them gather the clinical data they need to deliver the best and most appropriate care for their patients. For more information, visit healthgorilla.com or follow us on Twitter @HealthGorilla.


OUR COMPANY VALUES:

We build solutions for developers and providers who serve on the front lines of care delivery. To serve our customers, we uphold certain values as a team. 

COMMITMENT: We commit ourselves fully to our customers, and, in many ways, we act as an extension of our customers. 

STANDARDS: We hold ourselves to the highest standards of integrity and honesty when it comes to supporting our customers, handling customer data, or building out new partnerships. 

LEARN MORE: We must remain bold with our ideas. We must continually explore new frontiers in interoperability and push the boundaries of possible, always in our customers' service.


COMPENSATION AND BENEFITS:

We offer a variety of benefits that take compensation well beyond a paycheck. This includes traditional benefits and benefits you might not expect or know about, such as:

  • We offer all employees a competitive salary, bonus program, and stock options, enabling everyone to reap their work rewards.
  • Health Gorilla offers comprehensive coverage, including health, dental, vision, disability, and life insurance. 
  • We have a flexible vacation policy, allowing you to work from home and take as much time off as you need.
  • On your first day, you'll be equipped with the latest technology tools, keyboard, and desktop monitor. 
  • You'll also get plenty of Gorilla swag, including t-shirts, hoodies, and notebooks.
  • Upbeat, casual, and fun office environment and culture.
  • Company-sponsored events & happy hours.
  • Pup-friendly office.


Diversity: 

We believe that diversity creates a healthier atmosphere: Health Gorilla is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

Apply Today

We’re looking for passionate employees who work well in a small, fast-paced environment and are committed to improving the quality of healthcare.