Sunnyvale, CA or Remote
WHO YOU ARE:
Health Gorilla is seeking a Customer Success Manager to manage ongoing projects for our implemented customers and support our customer operations efforts. We are looking for someone with a proven track record in creating satisfied, referenceable clients either through a customer operations or customer support role. Our ideal candidate will be comfortable in a startup environment, experienced with supporting an enterprise software platform, and can move quickly to wear many hats. Healthcare experience is a plus. The Customer Success Manager will help successfully drive user adoption and retention across a variety of ways in addition to being a customer advocate within Health Gorilla.
RESPONSIBILITIES AND DUTIES:
Provide customer training and onboarding to a variety of clinical roles:
More general responsibilities are:
KNOWLEDGE AND SKILL REQUIREMENTS:
ABOUT HEALTH GORILLA
Founded in 2014, Health Gorilla is a secure interoperability solution that enables the entire health care ecosystem – patients, payers, providers, digital health solutions, and labs – to seamlessly share health data and aggregate each patient's full clinical history in one place. With enterprise-grade patient identity matching, an unparalleled patient index, and best-in-class security, the Health Gorilla network makes it easy for providers to pull their patient's information from any other clinical records system.
Headquartered in Silicon Valley, Health Gorilla works with health care organizations around the world, helping them gather the clinical data they need to deliver the best and most appropriate care for their patients. For more information, visit healthgorilla.com or follow us on Twitter @HealthGorilla.
OUR COMPANY VALUES:
We build solutions for developers and providers who serve on the front lines of care delivery. To serve our customers, we uphold certain values as a team.
COMMITMENT: We commit ourselves fully to our customers, and, in many ways, we act as an extension of our customers.
STANDARDS: We hold ourselves to the highest standards of integrity and honesty when it comes to supporting our customers, handling customer data, or building out new partnerships.
LEARN MORE: We must remain bold with our ideas. We must continually explore new frontiers in interoperability and push the boundaries of possible, always in our customers' service.
COMPENSATION AND BENEFITS:
We offer a variety of benefits that take compensation well beyond a paycheck. This includes traditional benefits and benefits you might not expect or know about, such as:
We believe that diversity creates a healthier atmosphere: Health Gorilla is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
We’re looking for passionate employees who work well in a small, fast-paced environment and are committed to improving the quality of healthcare.