Important Agreements & Compliance Information

Privacy Policy


All terms used herein are as defined in the Health Gorilla SaaS Terms of Use, unless additional definitions are required.

Our mission is to continuously aggregate and provide permitted access to complete health Data. Health Gorilla is dedicated to protecting the privacy of the individuals whose health information is stored or transmitted by our Service and of the users of any of our Services.  Maintaining your trust is important to us, and by having this Policy available, you agree and fully consent to all of the terms and conditions of this Policy.

The purpose of this Policy is to describe how We and Our partners collect, use, and share information about You. This Policy may incidentally describe how Our Services gather and use information about other individuals or information about You that may be submitted by another Participant.  

This Privacy Policy (this “Policy”) applies to the Services that we offer through our website located at, and/ or in any other manner, and may include, but is not limited:  to facilitate the ordering of lab tests or procedures and/ or the exchange of general Health Information, as well as the viewing and analysis of the results, the analysis of Data from other health monitoring and other devices and other Data as integrated from time to time, and (i) to make it available to You; (ii) to facilitate the sharing of individuals’ Health Information among Participants, and (iii) to make Health Information available to Your Authorized Workforce through the Patient Portal. 

 You may make Your Health Information accessible to other You and Your Authorized Workforce through the Services for these purposes. If You are a patient using the Patient Portal, then you can request, view, and share Your medical records from Participants or from the Health Gorilla Clinical Network. You authorize Us, as Your business associate, to use and disclose Your Health Information, subject to the recipient’s agreement to comply with our Policies and Procedures and with applicable laws and regulations relating to the use and disclosure of Health Information. The methodology by which we use your Health Information is set forth in the Health Gorilla SaaS Terms of Use. 

Revisions, Changes, and Updates

Health Gorilla may revise and update the Privacy Policy and/ or the Health Gorilla SaaS Terms of Use at any time, without notice to You. We encourage You to periodically reread this Privacy Policy, to see if there have been any changes to our policies that may affect You.

Your Obligations

You agree that You will use other persons’ Health Information available on or through this site (whether or not Protected Health Information) strictly in accordance with applicable laws and regulations, and You will ensure that others under your control who have access to such information also comply with applicable laws and regulations. You are solely responsible for obtaining and maintaining all patient consents and authorizations necessary for Your use of Our Services and Your technology to the extent that it facilitates access to Your Authorized Workforce and/ or any other Participant.

Account Access

To access your account, You must supply the identifier We assign to You. With this information, We can verify You and permit You to view Data in the Services. We log and audit system use in order to ensure that Participants are using the Services appropriately. If We have questions about Your use of the Services, We may contact You. We may also disclose Your identity, or the identity of Participants in your Authorized Workforce to others to assist in the investigation of suspected misuse of Our Services, and otherwise to ensure the proper operation of Our Services.

Surveys, Questionnaires, and Polls

Health Gorilla may ask You to participate in use surveys, questionnaires, or polls, to facilitate feedback and input from our Participants. When you respond to surveys, questionnaires or polls related to Our Services, We reserve the right to collect information that identifies You, as set forth in the Health Gorilla SaaS Terms of Use.       

Internet Cookies

Each time you visit the Services, Health Gorilla collects the limited information that You and Your browser makes available whenever You use the Services. Additionally, Health Gorilla may place internet “cookies” on the computer hard drives of Participants to Our Services.  Information that We obtain from cookies helps Us to tailor Our Services to be more efficient and to tailor Our current or future Services. The cookie consists of a unique identifier that does not contain information about Your health history or the health history of any Participant. We use two types of cookies, “session” cookies and “persistent” cookies.

  • A “session cookie” is temporary and expires after You end a session and close Your web browser. We use session cookies to help customize Your experience with our Services and maintain Your signed-on status as You navigate the Services.
  • “Persistent cookies” remain on your hard drive after You have exited from Our Services until you erase them and/ or they expire. Persistent cookies will not contain any personal information about You, unless as otherwise allowed pursuant to the Health Gorilla SaaS Terms of Use.

Marketing Products and Services

We will NOT place advertisements of any type on the interface (“GUI”) to our Services. In addition, the use of Health Information can be found in the Health Gorilla SaaS Terms of Use.


Portions of this site require a valid username, e-mail address, part of your social security a photo of a valid government issues ID, a photograph, number, code or password and/ or other unique identifiers (or a combination of the foregoing) to access and use services or materials on the site. You are solely responsible for (1) maintaining the strict confidentiality of any user name, e-mail address, code or password (collectively, “User IDs”) assigned to You, (2) not allowing another person to use Your User IDs to access the Services, (3) any damages or losses that may be incurred or suffered as a result of your failure to maintain the strict confidentiality of Your User IDs, and (4) promptly informing Health Gorilla in writing of any need to deactivate a User ID due to potential or actual security breaches. Health Gorilla is not liable for any harm related to the theft of Your IDs, your disclosure of Your User IDs, or Your authorization to allow another Participant to access and use the site using Your User IDs. You agree to immediately notify Health Gorilla in writing of any unauthorized use of any of Your User IDs.  (Please also refer to the Health Gorilla SaaS Terms of Use for a complete set of Terms regarding Your obligations and limitations on Our liability.)

User Forums

We may offer forums for the exchange of information among authorized Participants. You agree to assume all responsibility for Your use of such forums. In particular, You understand that We do not assure the accuracy, reliability, confidentiality or security of information made available through the use of Our forums. You agree not to disclose any unauthorized Data and/ or Health Information. 

Additional Material

You may provide Data, and/ or content or material to the Services by participating in forums, discussion groups and the like. The use of such Data and/ or content or material is fully described in the Health Gorilla SaaS Terms of Use.

Links to Other Materials

This Service may provide links to sites operated by third parties. Health Gorilla, Inc. has no control over the content of such linked sites and is not responsible for it, or for the effect of Your accessing a site through a link on our site. You should assume that any information that does not bear the Health Gorilla logo is operated by a third party, and You should read the site’s privacy notice before using it.  Please refer to the Health Gorilla SaaS Terms of Use regarding third party information and related disclaimers and limitations of liability. 

Applicable Law

Any claim relating to the use of this site or the systems or information to which it gives access shall be governed by the internal substantive laws of the State of Delaware. 

Term; Modification; Suspension; Termination

The initial Term of this Policy shall retroactively commence on Your date of first use and continue for as long You use the Services, unless continued as indicated in the Health Gorilla SaaS Terms of Use and/ or the terms of an express written contract. The retroactive commencement of the Term of the Services will supersede any and all other contracts, agreements or policies.  Other terms and conditions regarding the suspension and/ or Termination of access to Services is fully described in the Health Gorilla SaaS Terms of Service.

We may update or change the Services and/ or the terms set forth in this Policy from time to time and recommend that You review the Agreement on a regular basis. You understand and agree that Your continued use of the Services after the Agreement has been updated or changed constitutes Your acceptance of the revised Policy. We reserve the right to make changes to our Policy at any time without prior notice and to apply the changes to information received by Us prior to the effective date of the change.  

Questions, Complaints, and Contacts

If you have any questions about this Policy, our policies and practice, your rights under this statement, send an email to, or by U.S. mail at the address below: 

Health Gorilla, Inc.

Attn:  Privacy Officer

228 Hamilton Ave

Palo Alto, CA 94301